rT
richard T

1 reviews | Active since Jul 2014

23 Aug 2021, 16:46

Momentum DOES NOT pay for Pre-Authorised Surgery.

It sad that I had to resort to this platform to get. I have had really good service from Momentum, but I must say I'm deeply disappointed in them. My wife had to get some surgery due to skin cancer that had to be surgically removed, upon receiving approvals and pre authorisations, Momentum refuses to pay the medical bills. I understand that they don't pay the the whole lumpsum, but they not even paying 10% of the medical costs. When trying to get answers they just not coming back. This surgery was not just for the fun of it, it is actually emergency surgery that had to be performed.

0
Replies (3)
Momentum Health
Momentum Health's reply24 Aug 2021, 07:31
Official
Dear Richard Traut

Thank you for bringing this to our attention. We will contact you shortly to  assist.

Kind regards

Roger Naidoo
Momentum Health
Momentum Health's reply24 Aug 2021, 12:59
Official
Dear Richard

I tried to contact  you to no avail. Kindly advise on a convenient to time to contact you.

Kind regards

Roger
Momentum Health
Momentum Health's reply24 Aug 2021, 15:41
Official
Hi Richard

Thank you  for taking my call. We are currently investigating your claim. Feedback will be provided shortly.

Regards

Roger