KN
Kas N

1 reviews | Active since Nov 2017

23 Apr 2025, 20:17

Momentum does not care to HELP STAGE 3 CANCER. PATIENT

Dear Momentum I write this review on behalf of my sister who momentum is giving such a difficult time on her ingwe plan. In the last 2 months she has been given the run around for authorizations for ****** bleeding.

You guys turned her down only for her to find out she has been diagnosed with Cancer out of hospital via another doctor.

She has been trying and so has her surgeon to get authorisation from Momentum for CT scan as the government hospital requires it.

Why????

Momentum does not cover oncology in private care.

Further more she is a young mother of 3 kids who are 10yrs, 4 yrs n 2yrs.

Please have the decency to cover Cancer patients care.

She pays over R5000 a month and yet Momentum such a big company can't pay for scopes and scan!

She is 39 years old with colon cancer n 3 small kids n has been waiting over a week for authorizations to start treatment.

She's a stage 3 patient!

Yesterday we got ****med on your Facebook page by some one posting on momentum page.

Telling us this will be sorted today and then for them to ask for personal n banking details.

Momentum is a huge corporation and to let a young mother suffer like this is really sad.

Please contact her urgently on *** .

0
Replies (2)
Momentum Health
Momentum Health's reply24 Apr 2025, 08:45
Official
Good day Kas

Thank you for bringing this enquiry to our attention, we will call your sister and go into discussion with her.

Kind regards
Jody Saunders
KN
Kas N's update06 May 2025, 19:21
Reviewer Update
Dear Jody Saunders.

Thank you for excellent service and ensuring my sister's CT scan was authorised.

We have another issue for authorization as Albert Luthuli wants another colonscopy to be done further into her colon to see if the cancer has spread more.

This stems from some abnormalities picked up on her CT scan.


Unfortunately she has not been to work and is currently financially not able to afford this.

Momentum now wants R7000 for another scope.

This is a serious Cancer case of a young mum with 3 small kids.

Momentum needs to really look into this.

I really need Momentum to authorize this scope.

She cant even start oncology treatment because of all these authorisation delays.