momentum does not care about your hegiene

so I requested authorization for a pap smear on the Tuesday I only received the authorization on the next Monday however I had already gone for it on the Saturday, the mail received specified that they cover the pap smear and the consultation.<br> today I received claims not paid statement to say that they did cover the smear and the consultation, they never covered the equipment used in the smear neither the hygiene instrument like the linen used to put down before the patients is smeared. so it seems to me that if you are a momentum clients you should ask the doctor to please not use the instruments needed as you medical aid does not cover it and also to not use any hygiene preventative as your medical aid would not pay and seems to like you to spread your germs to the next patient. then I phone the consultant to try sort this and they say well my email specifies that they only cover the smear and the consultation and as a human I would think that the smear would include the hygiene methods used as well. I did tell the consultant that I will be cancelling my medical aid and that I will be reporting them to the medical board.<br> <br> worst service ever!!!!