Momentum ***** - ******* debits to an account that is not a customer

I had originally enquired about getting medical aid for my business back in June/July this year. I did not sign up as I did not like the prices I was quoted.

I now see my account was *****ed with ******* debits by Momentum on the 1st of September for amounts totaling over R10000.00 which I did not authorize.

I have called in numerous times today to speak to someone who can be held accountable. I have confirmation that my account is not active. Sandiswa in customer service had indicated that no Manager is available to attend to the ***** and the turnaround time is 3 days for them to contact me.

I was already hesitant to sign-up as a customer - I'm now staying as far away as possible. Why are all medical aids *******?