Momentum - Consistent Poor Service

As a new member it is shocking and i am horrified at the consistent non service i get. Its been over a month since I requested a manager to call me. I go round and round in circles on emails and calls. Why???

Now im expected to pay for a CT SCAN required by momentum and NOT MY SPECIALIST. done 21 sept, to date no manager has called me. This lack of communication and accountability makes sick people more SICK!!!