Momentum charges for their free services. Don't even consider Momentum health for a medical aid, you will regret it.

On Wed 03 May, for the very time, I used the Hello Doctor service that I saw on the app. Firstly it states quite clearly that this is a free service. I requested a call back and a Dr LeAnn called me back. I explained my daughter's symptoms, this is a problem I have dealt with before and am awaiting our specialists appointment. I was astounded at how rude and condescending this woman was saying that my child should be taken to a Dr, if it were her child she would be at the Dr already making me sound like a bad mother. Why the hell do they have this service. I had to then ask her if I was speaking to a Dr? She also mentioned that this was a free service, but also went on explaining 'examples' and not a list as she stated of what she cannot assist with. This call alone made me want to change medical aid immediately. I now see that she charged me R180 which I see is the price of a video consult. This did not take place, this was a phone call, how is this a free service, the Dr even mentioning this is a free service only to charge the day after? How can yours Dr charge for a free service? I have also sent a complaint to the ombudsman, that is how tired I am of Momentum. Not one person at Momentum takes their clients seriously. Could someone please assist me in the process of cancelling my medical aid!