Momentum cannot even get an application right!

We have been trying to process an application for my grandparents to join Momentum since the end of November 2014. After huge frustration, repeatedly sending the same documentation over and over again, constantly having to phone and query and follow up with Momentum, never receiving feedback from them - we have finally been approved 4 months later!!!! HOWEVER we now have a 3 month waiting period AND the original price quoted has increased!!!! <br> The whole reason we decided to change the medical aid was due to the quoted price and now it has changed!! <br> Further to this we were guaranteed repeatedly that the application was in order and would be effective (1 Jan, then 1 Feb) so we cancelled the other medical aid in Jan so that in Feb everything would flow. Due to the inadequacy of Momentum my grandparents aged 80 and 85 are without medical cover AT ALL and now an additional 3 months!!! <br> <br> This is totally unacceptable and no one at Momentum is interested! <br> <br> Seriously regretting what we have done and now we know what shocking service we are in for going forward. <br>