JS
Joshua S
1 reviews | Active since Jun 2015
18 May 2021, 15:15
Momentum cancels authorization mid treatment.
I required a procedure on my eyes, which involved 3 appointments.
Momentum authorized my treatment and paid for the 1st one. They subsequently revoked my authorization for the 2nd and 3rd treatment even with a motivational letter.
How do you approve an initial procedure and then decide to cancel the remaining treatment mid-process?
Not only is this ********* practice, but they obviously don't care about anyone who lives by a budget. I'm highly disappointed by this and will be considering taking my membership elsewhere.
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Replies (1)Momentum Health's replyOfficial
18 May 2021, 15:39Good day Joshua
Thank you for bringing this enquiry to our attention, we will investigate and provide feedback.
Kind regards
Jody Saunders
Thank you for bringing this enquiry to our attention, we will investigate and provide feedback.
Kind regards
Jody Saunders
Momentum Health's reply18 May 2021, 15:39
Official
Good day Joshua
Thank you for bringing this enquiry to our attention, we will investigate and provide feedback.
Kind regards
Jody Saunders
Thank you for bringing this enquiry to our attention, we will investigate and provide feedback.
Kind regards
Jody Saunders
