JS
Joshua S

1 reviews | Active since Jun 2015

18 May 2021, 15:15

Momentum cancels authorization mid treatment.

I required a procedure on my eyes, which involved 3 appointments.

Momentum authorized my treatment and paid for the 1st one. They subsequently revoked my authorization for the 2nd and 3rd treatment even with a motivational letter.

How do you approve an initial procedure and then decide to cancel the remaining treatment mid-process?

Not only is this ********* practice, but they obviously don't care about anyone who lives by a budget. I'm highly disappointed by this and will be considering taking my membership elsewhere.

0
Replies (1)
Momentum Health
Momentum Health's reply18 May 2021, 15:39
Official
Good day Joshua

Thank you for bringing this enquiry to our attention, we will investigate and provide feedback.

Kind regards
Jody Saunders