Momentum cancellation without care for how they end there relationship with clients

I have not had a bad experience with Momentum until my cancellation of my medical aid.

On the 1st May i sent a mail requesting my cancellation with end date as 30 June 2018. By the 24th only momentum informed me the last date would be 31 May. I am an elderly person asof june i will be without medical aid. My intention was to switch over to another medical aid. This is not as per my request

We have tried to sort this out countless times with email and phone calls. All i requested was updates and was assured as much. Sadly the onus is on me to keep contacting momentum

If anything were to happen to me tomorrow i would be without medical aid.

Poor service from a company that should care.