Momentum Bloom terrible service

Bloom ref H4M_*** I was so happy to get a confirmation pack of cover for the 01 August 2023.But to my horror I went to my local pharmacy and was told I was not registered for medication I needed basic meds , yet o was told anfld I quote from the peak I received from you guys "you can go to any pharmacy and they might charge an extra fee....however that was not what i was told ,I had to pay cash. I then contacted your call centre that I need to go to a doctor first get a script then get medication, that Goes against was written under the silver plan. I want my money back. R1600 was paid for nothing . I want my money or I'm going to hello peter and Wendy Knowler . This is not how you treat a customer.