AL
Antoinette L

1 reviews | Active since Mar 2009

07 Jul 2021, 20:10

Momentum and their products not what you are told they are

Never get trapped by taking out a Momentum Health4Me product their service sucks. I spoke to a consultant who confirmed all accounts will be paid for this incident/injury the auth number that they gave must just appear on all the accounts. I have tried to contact them again with no luck. Sent several emails as I want a copy of the recording when this discussion to place. My first email was sent about two weeks ago and to date I have received nothing from them. Not even schedule of what was paid. Yes here comes the catch the service providers are stalking me for payment after Momentum Health4Me said all the accounts will be paid. Don;t even try to phone them as a member, You will be luckier if you choose the option of service provider but THEY DO NOT CARE ABOUT THEIR MEMBERS AND IGNORE THEIR MEMBERS. I have several reference numbers and emails that state they will get back to you within 3 days.....totally a lie. PLEASE NEVER GET TRAPPED TO GET THIS PRODUCT FROM MOMENTUM THEY ARE TOTALLY USELESS AND THEY TAKE YOUR MONEY BUT YOU REALLY GET NOTHING IN RETURN. You can also use their WhatsApp number.....waste of time they do not respond. I am still waiting for a copy of the recording of the day I was told accounts will be paid in full and I am waiting for a remittance schedule of what was paid. Well I am sure this will never happen. PEOPLE STAY AWAY FROM MOMENTUM

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Replies (2)
Momentum Health
Momentum Health's reply08 Jul 2021, 08:54
Official
Dear Antoinette Landsberg

Thank you for bringing this to our attention, We will contact you shortly to assist.

kind regards

Roger Naidoo

AL
Antoinette L's update13 Jul 2021, 20:20
Reviewer Update
I am happy to report since Roger is assisting me some of the accounts are paid. One account is still being reviewed and one account has no cover - even though Health4Me stated all accounts for this injury will be paid under the Auth number we were given. Du Toits orthopaedics account has been rejected even though the auth number is on the account.
Thank you Roger.....If all agents are just as helpful as you are I might change my mind about Momentu4Me. Only concern left is the Du Toit Orthopaedics account that was rejected after I was informed that any and all treatment will be covered