MOMENTUM - 2ND COMPLAINT - STILL NO REPSONSE

On the 18th of December 2018 my mother passed away, I informed Momentum of this. Momentum responded to my email confirming that there would be no more debit orders off my mothers bank account. On the 2nd of January 2019 I double checked and what do you know a debit order went off for the increased premium. Long story short, this is my SECOND complaint on Hello Peter, on Monday I received a phone call from Momentum "assuring me" that I would get a response from them by Tuesday at the latest, it is now THURSDAY and still not a single word. It's sad to think that Momentum can ***** money from a dead person. A little unprofessional in my humble opinion but such is life I guess.