Momentous Problem 😡😡😡

I had unfortunately been behind in membership, and all was brought up to date in one payment of R11073.00.

Confirmed via my bank, as well as transaction report and statement.

I called in to confirm all was up to date and that there was savings funds available. Having needing to make use of the medical aid, for both a visit to the emergency room and then specialist - I get told at a pharmacy counter that my membership is not valid. When calling into the call centre, I get told it’s suspended due to arrears payments.

And from the date of payment, which was the 2/3 February, I need to wait until the 10th February for this to be resolved. I am now having to send proof of payment and statements back and forth while I’m rushing around between doctors.