misleading information from the billing team

I received misleading information from the billing team ( Candace Pillay) she told me on email that the billing closes on friday 15/09/2023 and if i pay by then, my policy won't be terminated. i paid on the 14/09/2023 Thursday and emailed her the pop, she responded by saying the policy was already terminated, she terminated the policy pre-maturely and now i am sitting with no medical cover Until this gets resolved, her excuse was I never informed her i am going to pay before Friday. but in my mind, i was under the impression that the policy will only be terminated on Friday as advised by her, i clearly asked her by when and how much. She deliberately cancelled the policy before time thinking I wouldn't make payment and made a false judgment on my ability to pay. this is very unfair to pass false information which lead to the termination of my policy. it's sad that there are a handful of people in momentum that are real gems, that fly momentums fly high but then you get people like Candace Pillay that destroys it.