Members don't count

I was bitten by a a dog at the end of October - this was a PMB incident, after 3 months the matter of my correct reimbur*****t has not been resolved. The Principal Officer does not respond to emails, and now among all sorts of incompetencies, including being charged for treatment by a doctor I have never heard of, wrong codes being copied from the dr's ac by claims dept. statements being sent with pages missing, in order to correct a mistake they have made I'm expected to pay back the money they paid from my savings, so they can repay from the correct category. I'm expected to waste my time doing efts or going to the bank, because they seem incapable of performing a routine bookkeeping procedure. Hopeless .organisation.