Medical Suspended

<p>Dear Momentum,</p> <p> </p> <p>I am feeling very disappointed, I have only ever raved about Momentum, but I am seriously struggling these past few months, I sincerly hope its just a rough patch. I tried to buy something with my health saver on the weekend, only to be told my medical has been suspended, after 9 years of never missing a payment or a debit order bouncing, I don't even get notification of the problem. This morning I contact your call centre to find out what is happening and the poor consultant couldn't even tell me, she then mailed your accounts dept and now we wait, problem, my son needs to go to the dr this evening as he is very sick, now what? I must pay for it and then claim back, I am being held at ransom here as my premiums are all paid and up to date! I expect some sort of help regarding this as a matter of urgency! This is not my only complaint, but this is more important so once this is sorted i will deal with the otherone.</p> <p> </p> <p>Kind Regards</p> <p>Kelly</p>