CB
Cory B

1 reviews | Active since Oct 2025

30 Oct 2025, 11:58

Medical reimbur*****t

The modality of medical payment methodologies has been altered due to the introduction of Momentum. Previously, medical practitioners were remunerated using Momentum money. However, this option has been withdrawn and replaced with a scan-to-pay system, which is neither functional nor supported by medical professionals. Consequently, clients are compelled to bear the payment burden. Upon requesting a refund, the processing period takes approximately two weeks, accruing interest that the client is responsible for settling. Subsequently, call center agents provide inconsistent information, stating that payment will be received within three to five working days, a statement that ultimately proves to be untrue. This situation has led me, as a client, to consider transferring my medical care while still awaiting reimbur*****t.

My reimbur*****t is still not completed after Monde inform me that it will be paid

0
Replies (2)
Momentum Health
Momentum Health's reply30 Oct 2025, 14:21
Official
Dear Cory

Thank you for bringing this to our attention.

A consultant will be in contact with you to obtain all the necessary details required in assisting with your query.

Kind Regards
Debbie


CB
Cory B's update05 Nov 2025, 07:24
Reviewer Update
This is a standard response, and unfortunately, no one has contacted me since. My query remains unresolved. It is concerning that customers is expected to incur additional costs to address an issue that should have been resolved and created in the first place, especially after making significant payments to the medical aid, and excepting increases.
It is disappointing that customers are expected to simply accept the declining quality of service we are now experiencing.