Medical aid cancelled incorrectly. Momentum chooses to pass the buck and NOT ASSIST

I am extremely unhappy with the service i received. I discovered in October 2017 that my medical aid was cancellee when i needed admission and autorisation was declined when a service provider called your offices. I contacted momentum countless times via email as well as on your website. After weeks of trials, i got a hold of someone, dominique who told me i needed to fill out a form and pay a set amount to get it reinstated as it was cancelled when i moved employers. I did that immediately. Sent proof of payment and the signed form. Weeks pass and i hear no word. I send emails with no response and i call the call centre speak to another advisor who says he will escalate the matter and i will receive a response in 24hrs. So i wait. Still nothing. I decide to call again. I get a hold of sandile. He tells me that there was a response but no one bothered calling me back. He tells me the form dominique sent was the wrong one. So now 2 advisors did not see the mistake they did for weeks and i have been waiting for nothing. Now he sends me a different form to sign n send back. This was now December. So for about 2 months momentum has been dealing with such a measly issue. Fine i do as sandile says, send him the form directly. He sends it through to whoever. He tells me to wait 48hrs for a response. So i wait, still nothing. I email him to tell him i havent received a response n he does not reply to tell me what the situation is. I email momentum directly to find out whats going on and that i also need to change my plan before the 4th of Jan so i need to know if the cover has been reinstated , receive a ref number but no one calls or emails back. Then at the end of the month (December) a random email stating that Dr whoever has been removed from the list of Drs on cover and 2 days later another emails states i can still change my medical aid option as momentum has been flooded with emails. So u mean that for over 3 months a stupid issue like this could not be resolved the 1st time around? Like what the hell is wrong with you people. So now on the 1st of Jan , without notice or call or email or confirmation, a debit of R8700 goes off my account. I email you people and you state its backdated from when cover was "cancelled" BUT NO ONE TOLD ME THAT MY COVER WAS REINSTATED OR THAT YOU WOULD DEBIT SUCH A LARGE AMOUNT" like how the heck would i have that amount in Jan, without being told whats going on! So i email the consultant and tell him i cant afford to pay that and he tells me that he cant extend the cover or split the amount and that i had like 5days to pay it in . I was not even able to use that medical aid for those months because it was cancelled by you people without even telling me. So i had to pay for something i could not even use. I need that cover reinstated but i will not be able to pay that amount. This is unfair and wrong of you people to do that.