RP
Riech P
1 reviews | Active since May 2018
07 Oct 2019, 09:44
Medical aid
I contacted the customer service department to confirm information when seeing a specialist and the consultant didn't give me the contact information and now momentum don't want to pay the specialist. I have been contacting the call center for the past few weeks now and im been given the run around and everytime I call I get the same answer that they will look into it, this is bad, really bad service.
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Replies (2)0
Replies (2)
Momentum Health's replyOfficial
07 Oct 2019, 14:08Dear Riech
Your query is still under investigation and we will revert with feedback.
KInd Regards
Debbie
Your query is still under investigation and we will revert with feedback.
KInd Regards
Debbie
Momentum Health's reply07 Oct 2019, 14:08
Official
Dear Riech
Your query is still under investigation and we will revert with feedback.
KInd Regards
Debbie
Your query is still under investigation and we will revert with feedback.
KInd Regards
Debbie
RP
Riech P's updateReviewer Update
07 Oct 2019, 14:41Hi Debbie
Thanks for the response, but I have been waiting for feedback since 19th September and I was told last week that the queue has been resolved by queue. The managers are list to the call that I made on the 2nd August. If I have made a mistake I would expect it but I was not advised the correct way and for that I am not happy with the service.
I hope you will get back to me.
Regards
Riech
Thanks for the response, but I have been waiting for feedback since 19th September and I was told last week that the queue has been resolved by queue. The managers are list to the call that I made on the 2nd August. If I have made a mistake I would expect it but I was not advised the correct way and for that I am not happy with the service.
I hope you will get back to me.
Regards
Riech
RP
Riech P's update07 Oct 2019, 14:41
Reviewer Update
Hi Debbie
Thanks for the response, but I have been waiting for feedback since 19th September and I was told last week that the queue has been resolved by queue. The managers are list to the call that I made on the 2nd August. If I have made a mistake I would expect it but I was not advised the correct way and for that I am not happy with the service.
I hope you will get back to me.
Regards
Riech
Thanks for the response, but I have been waiting for feedback since 19th September and I was told last week that the queue has been resolved by queue. The managers are list to the call that I made on the 2nd August. If I have made a mistake I would expect it but I was not advised the correct way and for that I am not happy with the service.
I hope you will get back to me.
Regards
Riech