Maternity scan refund

I am very much annoyed by the service from the agents at this place. They don't have customer service at all. Please listen to call made today between 15:25and 16:21 pinky at 15:30, second call at 16:00 from Boitumelo , the second call was the worst before the lady dropped the call after holding for over 5mins i could hear them talking on the background that am lying there's no refund due to me as soon as she could hear am not on hold she dropped the call.

I sent through refund documents on the 21st May 2022 no one bothered to give feedback, no email no calls i must follow up and each and every one of the consultants have a different feedback which annoyes me the most. Anyone who will attend to this please don't call me if you are not calling with solid solution, i don't need any apology this is my last year with your useless service