Lying and refusing to listen.

Momentum Health Financial Advisor in Bloemfontein, who's name I will not publish on public, told us upon signing with Momentum Health that homebirths are covered in full on the plan we selected. So, few years later, we have a baby and try to claim - first you changed the authorisation codes to your own, not even considering the Providers codes, since as I know, a global fee is less than a stage 123.. fees - so to make sure you pay out less, you changed the codes. And.....after a long while I get the claims statement - out of R10,000 - you will pay R208! So I contacted your departments, as 10 days later - still I don't have an answer. My wife even called Momentum to find out from call centre if you cover homebirths in full on our plan, and they said yes, we do. She was phoning as someone looking for new medical aid. Since you have given me the quote I have been fighting about the amount you want to pay. Unfortunately, this PROCEDURE I cannot plan until everything is sorted, as I were unable to tell my wife keep your legs closed and tight - don't let the baby come - we must wait. It kinds of happen you know. So I emailed invoice, with motivational letters - but still not satisfaction