1 reviews | Active since Dec 2017
Lost 8 month's of Health Returns because I couldn't access my Health Returns account
In February 2021 I went to the local pharmacist for my monthly pills and I was told my Savings account has been depleted.
Okay weird, but let me go and see in my Health Returns statements what is wrong. I checked my emails and the last one I received from Momentum is in June 2020. Okay, now I'm getting suspicious. I ask one of Momentum's online consultants to send me the missing Health Returns statements and she asks me if I did my Health Assessment last year.... I'm like, I definitely did, it was for my Medical checkup for my life insurance in March 2020. Anyhow, she can't access my Health Returns (I can't also for some reason), but Momentum will send it through to me.
I wait a few weeks, nothing. I follow up on my side and ask if Momentum can send it to me. Wait another week. I get a reply that there was a technical issue on my profile, the statements couldn't be sent if only one member receives Health Returns..... Okay, now I am worried cause our (my wife and I) Health Assessment's are up to date and everything should be fine so how is this possible?
+-3 weeks have passed and today I hear that my glucose wasn't tested or not completed on the medical form for my Life insurance and Health Assessment done in March 2020 (my previous Health Assessment only expired in June 2020) and I lose 8 months of Health Returns.
I had NO idea that something was missing from my Health Assessment (my Healthy Heart Green score stayed green for the entire year), I couldn't access my Health Returns (whoever needs to do that anyways except to audit it) and Momentum withheld my statements for 8 months so that I couldn't notice that my funds haven't been paid into my Health Returns/Saver account. "Technical issues", what a load of BS. Took me now a month and a half to "solve" this problem/query and another month of Health Returns lost because Momentum took ages to attend to my query and if I didn't follow up, I would have lost another few months worth of Health Returns because Momentum keeps you as a member in the dark.
I will NOT recommend Momentum Health to anyone because they "*****" from you by keeping you in the dark, blocks access to your savings account so that you can't see that they are withholding funds and when you notice something, they just say "sorry, but you neglected to provide certain information so you will lose your savings".
Hi David
Your query has been escalated to the relevant department and we are awaiting feedback.
Kind Regards
Debbie
Hi David
Your query has been escalated to the relevant department and we are awaiting feedback.
Kind Regards
Debbie
Any news on this? I've had NO response in regards of this query. Looks like I need to take this to other social platforms so that someone can take it serious.
I was assured by Jody from your Complaints Department (twice to be exact) that I will get my funds back into my Health Saver cause how can Momentum not let me know that something was missing from my Health Assessment (which by the way stayed Green Healthy Heart score for the whole year) and also not sending my monthly Health Saver statements where I could easily pick up there is a fault?
On the 10th of March I received this reply after contacting Momentum regarding my missing statements "Kindly note that we are experiencing technical issues whereby we are not able to generate statements when 1 adult is not earning HealthReturns on the policy.". Whose fault is that? Why do the member have to sort out technical issues of Momentum and especially where Momentum withholds funds from its member without letting him/her/them know?
Any news on this? I've had NO response in regards of this query. Looks like I need to take this to other social platforms so that someone can take it serious.
I was assured by Jody from your Complaints Department (twice to be exact) that I will get my funds back into my Health Saver cause how can Momentum not let me know that something was missing from my Health Assessment (which by the way stayed Green Healthy Heart score for the whole year) and also not sending my monthly Health Saver statements where I could easily pick up there is a fault?
On the 10th of March I received this reply after contacting Momentum regarding my missing statements "Kindly note that we are experiencing technical issues whereby we are not able to generate statements when 1 adult is not earning HealthReturns on the policy.". Whose fault is that? Why do the member have to sort out technical issues of Momentum and especially where Momentum withholds funds from its member without letting him/her/them know?
Any news on this? I still haven't gotten ANY sort of reply from anyone of Momentum. Who is in charge of this complaint so that I can take this up further.
Please advise.
Regards,
David
Any news on this? I still haven't gotten ANY sort of reply from anyone of Momentum. Who is in charge of this complaint so that I can take this up further.
Please advise.
Regards,
David
It has been four weeks now and I still haven't had any reply from you. I even contacted your complaints department and on the system it shows that you will attend to my query and so far you haven't even tried to contact me.
How is it possible that in 4 weeks' time, there has been no update or even any form of communication from Momentum regarding this query? This is extremely disappointing, I can't believe that one of the "top" medical aids could be this bad.
It has been four weeks now and I still haven't had any reply from you. I even contacted your complaints department and on the system it shows that you will attend to my query and so far you haven't even tried to contact me.
How is it possible that in 4 weeks' time, there has been no update or even any form of communication from Momentum regarding this query? This is extremely disappointing, I can't believe that one of the "top" medical aids could be this bad.