SK
Samantha K

1 reviews | Active since May 2014

26 Feb 2016, 21:12

Long 48 hours

In December, I decided to join a Virgin Active Gym. I was originally told that I would be charged R215 per month. My first debit order went through, and I was charged R258. I was told that this error would be corrected, and that I would be charged R172 if I had completed the Fitness test. Somehow this was not on record, and I resent the proof of my fitness test though to Momentum. <br> I was told that this would be corrected from the following month (January).<br> In January, my debit order came through as R282. I once again sent an email to Momentum. I was told that I would get a response within 48 hours. This has happened three times now. It has been a very long 48 hours!<br> <br> I hope that this issue will be sorted out soon. <div><br></div><div><em>(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)</em></div>

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Replies (1)
Momentum Health
Momentum Health's reply29 Feb 2016, 11:50
Official
Hello SamSam93,


Thank you for your comment.

One of our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind Regards
Debbie van der Haar