Listen but no action

When I originally joined Momentum Health I had to get my wife to be the main member as Discovery Health would not release me. This was done with the provision that at some point in the future it would be transferred seamlessly with only changing the main member details. When we expedited the change, guess what, it apparently could not be done. A new account was opened and I was assured that it would be the same as the previous account. Sometime later we both had to give written authorization as to the transfer of the health saver. Again I reminded MH by email that it had to be identical to the previous account. A week ago my wife went to a doctor and was told that we do not have funds in our medical aid. A new year? Not possible. Upon querying this the credit facility was not not as per the original account. Really? Whenever you raise a query they listen but you have to chase them for the action to take place. Oh by the way, MH does not issue a tax certificate for the health saver yet I pay a fixed amount monthly. Imagine the **** I have with SARS every year. Please employ people that can do the job right first time. Also your managers appear to not want to talk to your customers so why do you need them?