NvdH
Niel van den Heever

1 reviews | Active since Mar 2017

04 Apr 2017, 20:16

Lies, lies and incompetence

<p>I have been trying to claim my gym membership from my HealthSaver account for two weeks. Despite numerous telephone calls and emails I have received absolutely no feedback. I was even promised that a manager will contact me to discuss the delay...</p> <p> </p> <p>This is a process that I have to go through on a monthly basis to claim my membership fees. </p> <p> </p> <p>Please train your staff on how to use a telephone! Don't make promises of calling me back with feedback that you can't keep. </p> <p> </p> <p>You are beyond pathetic!!!!!!!!!! </p> <p>I'm sick and tired of hearing you apologise but still nothing is being done .</p> <p> </p> <p>Reference number: ********** 49</p>

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Replies (1)
Momentum Health
Momentum Health's reply05 Apr 2017, 07:00
Official

We sincerely apologise for the lack of service received. We are currently investigating your enquiry and one of our consultants will contact you shortly.

Kind Regards

Janet Behari