Lies

Never have i ever had such problems with a medical aid, firstly you have to wait about 30 min to speak with a manager. I had been notified that i had to pay a R6 000.00 co payment this was not in the contract as momentum had sent me the 2018 pamphlet and not the 2019 one. the manager said that the responsibility was on myself that i was the one to make sure that it was correct. she stated that the 2019 one was sent to me however i had not received it. I asked how this was my fault and she kept on saying that this is my responsibility. i asked to speak with he manager and she said i will have the hold for 2 hours. this is bizarre how they can make a mistake then blame the customer Candice Chetty i am very disappointed in you