***** or ******* or both

Just last week I posted a review about momentum and how they haven't refunded me back my money till today. One of their employees called me and assured me that the matter is been looked into. But here I am complaining again. This because their agent assured me that I would get my money back. My question is is momentum ******* or ***** or both? I think their are both. Their customer service is just pathetic. Until the day I get my refund I'll keep giving them a bad review. They don't even deserve a full star