Lack of responsibility and ownership with systems that don't work.

I am struggling to sign up with Momentum Health for the last 10 days. I completed the Online Application form and when one gets to final step after the T&C's and click on the submit button there is no receipt that the form has been accepted. One can click on submit a number of times and one can call ***and the agent can confirm that they haven't received the completed application form. When one calls the new business direct number *** the number just rings and one has to leave a voice message. When calling Health various numbers and even leaving a text message nobody accepts responsibility for the issue and one just gets transfered from one department to the next. Calls get dropped while chatting to agents and why provide a chat option after leaving ones details nobody bothers to send an email or even call back. This is like dealing with an organization that doesn't have its act together to handle online applications and has to resort to completing an 18 page application form. We live in modern times were there should be no issues with online applications with quick turnaround times for new business and imagine now that I am struggling to sign up and what will happen going forward once a member is this going to be the customer expierence?