Lack of Feedback & knowledge of complaint

<p>I submitted my claim on 6 April. After emailing and calling numerous times and I really mean numerous times I keep getting a differnt story, a standard email response or am promised a call back which never materialises.( I have dealt with at least 6 or 7 different consultants over the course of this claim, either via phone or email) Today alone I was promised 2 call backs (one from Tellusha and 1 from Sarah), not one has been received. I was told my claim was paid to me on 13 April, it never was. I followed up on several occasions and a month later was told R1100 was paid and will reflect in my account by this morning 18/05/17. Today I called yet again as nothing is reflecting and I am told that R500 will be paid to me today and the balance will be paid in June? I told the consultant Sarah that was unacceptable as I have been waiting so long. Why has this claim been split in two? She assured me she would call me back in a few minutes, that was a few hours ago - still nothing. I at this stage have lost my patience with Momentum and their lack of understanding of what is actually going on and their lack of response. I will refer this matter to the Ombudsman (CMS) should I not receive favourable feedback soon.</p>