Lack of Communication/Bad Service

I emailed Momentum on the 11th of June to request my Health Saver Card to access/use my funds. First response was received on the 26th of June from Momentum, requesting information. I rep**** the same day. I heard nothing; I followed up on the 12th of July & have received zero communication or response from Momentum. It’s currently taken just short of 6 weeks & no sign of my card or any communication from Momentum.