Lack of communication between departments

This is the second time I've had this problem at Momentum Health, where they misplace documents submitted to them and I have to regularly follow up on it. <br> In order to qualify for Health Returns (iow money earned on my Health Saver) my husband and I have to go for annual health check-ups. Again they lost my husband's completed Health Assessment (HA), even though we always do it together. It is a major inconvenience to get done, but we do it annually.<br> I only detected it now, as the Multiply platform confirmed receipt of his HA in May 2015 and even awarded points to his profile. Thus I accepted that all was well, until I noticed that he had not earned ANY Health Returns since May 2015. It is possible that he could have earned around R1800 due to his high activity levels.<br> I went to Momentum Health's website which indicated that they didn't receive his HA. This contradicts the Multiply website's confirmation.<br> I am sick of Momentum wasting my time to ensure they perform they're admin completely and accurately. This is costing me money as I charge per hour.<br> I've emailed on 19 Jan 2016 and 29 Jan 2016, but no response form Momentum Health.<br> I want the Health Returns allocated.