Lack of any service

A few months ago I contacted Momentum in connection with getting information to rejoin the scheme. After weeks of no response I made contact on FB and Janet Behati responded and advised me I would need to complete application forms that they could assess what rates I would be charged. I completed the forms and sent them back and after another month of no response, followed up again, and nobody had any record of this, so I had to start the entire procedure again. The frustration of having to ask the same questions over and over and each email comes from a no reply address so has to be forwarded again, and each time receives a new reference number. This is a totally frustrating and infuriating system. It would be far easier to deal with one person who has the history, can answer queries and assist rather than continually having to repeat the same things over and over to what appears to be a big black hole.

If this is any indication of the type of service, I'd rather apply elsewhere. I could have been sorted months ago already.

Please can someone now assist that I can get the details I need to get this sorted and in place.