CS
Christo S
1 reviews | Active since Jun 2016
28 May 2025, 10:51
Just ignoring my query after a week has passed.
After more than a week of emailing, nevermind the 48 hour turn-around time as telephonically indicated by the consultant, still no concrete answer regarding the below:
Date: 2025/05/20 15:46 (GMT+02:00) To: "DL: Momentum Health - Membership"
Good day [Momentum Health Customer Service], I am writing to inquire about the depletion of my savings account. Could you please provide me with a detailed statement from Momentum Health that shows a breakdown of all transactions? I was recently unable to get all of my medication from Dischem Olympus, and I am concerned about continuing to pay into a plan that does not seem to be benefiting me as expected. In fact, I haven't been utilizing the plan extensively. Thank you for your time and assistance with this matter. Sincerely, Mr. C. Steenkamp
Helpful (0)
Replies (5)0
Replies (5)CS
Christo S's updateReviewer Update
28 May 2025, 10:54To Momentum Health via email:
Good day - see attached claim statement is ******* and cannot open from a computer or cellphone. Urgently resend and answer:
Also indicate the Saving Amount that Momentum Health allocates to my medical plan yearly, so that I can do my calculations,
And Also Confirm if the *******ed file claim statement is related to my enquiry about my savings that's suddenly depleted with light to no usage at all - as I want this resolved and see the facts in writing from Momentum Health.
Regards,
Mr. C. Steenkamp
Good day - see attached claim statement is ******* and cannot open from a computer or cellphone. Urgently resend and answer:
Also indicate the Saving Amount that Momentum Health allocates to my medical plan yearly, so that I can do my calculations,
And Also Confirm if the *******ed file claim statement is related to my enquiry about my savings that's suddenly depleted with light to no usage at all - as I want this resolved and see the facts in writing from Momentum Health.
Regards,
Mr. C. Steenkamp
CS
Christo S's update28 May 2025, 10:54
Reviewer Update
To Momentum Health via email:
Good day - see attached claim statement is ******* and cannot open from a computer or cellphone. Urgently resend and answer:
Also indicate the Saving Amount that Momentum Health allocates to my medical plan yearly, so that I can do my calculations,
And Also Confirm if the *******ed file claim statement is related to my enquiry about my savings that's suddenly depleted with light to no usage at all - as I want this resolved and see the facts in writing from Momentum Health.
Regards,
Mr. C. Steenkamp
Good day - see attached claim statement is ******* and cannot open from a computer or cellphone. Urgently resend and answer:
Also indicate the Saving Amount that Momentum Health allocates to my medical plan yearly, so that I can do my calculations,
And Also Confirm if the *******ed file claim statement is related to my enquiry about my savings that's suddenly depleted with light to no usage at all - as I want this resolved and see the facts in writing from Momentum Health.
Regards,
Mr. C. Steenkamp
CS
Christo S's updateReviewer Update
28 May 2025, 10:55Good morning, urgently assist with my enquiry and see all the below email communication, scroll down to the bottom.
Is there something wrong on your side, as I don't seem to be getting a clear and factual answer from Momentum Health, regarding this troublesome matter?
Regards,
C. Steenkamp
Is there something wrong on your side, as I don't seem to be getting a clear and factual answer from Momentum Health, regarding this troublesome matter?
Regards,
C. Steenkamp
CS
Christo S's update28 May 2025, 10:55
Reviewer Update
Good morning, urgently assist with my enquiry and see all the below email communication, scroll down to the bottom.
Is there something wrong on your side, as I don't seem to be getting a clear and factual answer from Momentum Health, regarding this troublesome matter?
Regards,
C. Steenkamp
Is there something wrong on your side, as I don't seem to be getting a clear and factual answer from Momentum Health, regarding this troublesome matter?
Regards,
C. Steenkamp
CS
Christo S's updateReviewer Update
28 May 2025, 11:13All these are endless reverence numbers from following up via email and telephone, still without any response and still being ignored. I'm always told that my query is still with the back office and that Momentum Health cannot tell me where all my savings went and provide me with a full claim statement for the New Year's savings that were allocated to me by Momentum Health.
CS
Christo S's update28 May 2025, 11:13
Reviewer Update
All these are endless reverence numbers from following up via email and telephone, still without any response and still being ignored. I'm always told that my query is still with the back office and that Momentum Health cannot tell me where all my savings went and provide me with a full claim statement for the New Year's savings that were allocated to me by Momentum Health.
CS
Christo S's updateReviewer Update
28 May 2025, 11:44Good day, I've included a complaint against Momentum Health on Hello Peter(screenshot attached) - as promised.
I am now fed up with no answers, being ignored, enduring endless reference numbers with zero replies.
This is going nowhere!!!
Sent from my Huawei phone
-------- Original Message --------
Subject: Re: C Steenkamp
From: Christo Steenkamp
To: "DL: Momentum Health - Membership"
I am now fed up with no answers, being ignored, enduring endless reference numbers with zero replies.
This is going nowhere!!!
Sent from my Huawei phone
-------- Original Message --------
Subject: Re: C Steenkamp
From: Christo Steenkamp
To: "DL: Momentum Health - Membership"
CS
Christo S's update28 May 2025, 11:44
Reviewer Update
Good day, I've included a complaint against Momentum Health on Hello Peter(screenshot attached) - as promised.
I am now fed up with no answers, being ignored, enduring endless reference numbers with zero replies.
This is going nowhere!!!
Sent from my Huawei phone
-------- Original Message --------
Subject: Re: C Steenkamp
From: Christo Steenkamp
To: "DL: Momentum Health - Membership"
I am now fed up with no answers, being ignored, enduring endless reference numbers with zero replies.
This is going nowhere!!!
Sent from my Huawei phone
-------- Original Message --------
Subject: Re: C Steenkamp
From: Christo Steenkamp
To: "DL: Momentum Health - Membership"
Momentum Health's replyOfficial
28 May 2025, 14:09 Dear Mr. C. Steenkamp
Thank you for bringing this enquiry to our attention. We will contact you and provide feedback.
Kind regards
Priscilla
Thank you for bringing this enquiry to our attention. We will contact you and provide feedback.
Kind regards
Priscilla
Momentum Health's reply28 May 2025, 14:09
Official
Dear Mr. C. Steenkamp
Thank you for bringing this enquiry to our attention. We will contact you and provide feedback.
Kind regards
Priscilla
Thank you for bringing this enquiry to our attention. We will contact you and provide feedback.
Kind regards
Priscilla