Just another number

Today I phoned Momentum to find out if it was correct that my savings have been depleted as a result of all my visits to the gynecologist whilst being pregnant. I was told that I should have registered for the pregnancy programme as this would have been covered and would not have come out my savings. I then asked what would happened now as my savings are depleted and I have been paying cash for these visits. I was told there is nothing they can do to assist me. It is clear that Momentum is not customer oriented, otherwise they would have phoned me when the first claim was sent through and told me about this programme. I’m highly disappointed as I was unable to benefit from this programme and I have had to utilize personal funds for something that I could’ve benefited from as a member of Momentum