Invalid Response

I've received an email from Momentum on the 15th of June 2015 regarding a medical saving credit that is due to me. I responded to the email and received the following reference number: ***, after that the communication seems to be getting lost along the way because i ended up being sent a form for change of banking details which is not what i requested.<br> <br> Can someone at momentum please give me a call urgently so the process can just be completed because it seems like the emails are responded by different people and they don't actually look at the previous reference numbers to ensure the responses are valid.