Incorrectly processed claim once again!

I had sent an email to ********** notifying them of an error that they had once again processed incorrectly, they did not confirm receipt or provide any feedback.

Despite my written instruction submitted with the claim advising that we had paid the amount to the doctor from our own pocket in full and that momentum would have to reimburse us and not claim from our savings and they have STILL done so! FOR THE SECOND TIME!! This seems like it will happen on a monthly basis. This is terrible service and as it is we are getting no value for money as your limited network is not conducive to the area in which we live. As is we have had to find a doctor who does not fall within your network and the cover is therefore limited even further. Now to top it off you render poor and pathetic service every month by NOT READING INSTRUCTIONS and processing the claims incorrectly. Please avoid electing momentum as your health service provider if possible!