Incomplete Capturing, Unresolved Enquiries

<p>1: I emailed my claim 10 July 2016 with message "</p> <p>Good day</p> <p>I had to go see a doctor very urgent Saturday and she charged me normal rates and an emergency fee due to being after hours.</p> <p>We were unable to put it through on the medical aid as it was my 1st visit and to spare time I paid by card.</p> <p>Can I claim this back?</p> <p>Doctor was Dr K Magau and Partners on my Doctors Network List.</p> <p>I paid in total Rx,xx</p> <p>Kind Regards<br />Lucinda" </p> <p>2: Received a Reply 11 July asking for the Attached Invoice so I forwarded it. </p> <p>3: I received an Email 20 July saying that it has been received and I must ensure that MY banking details are updated. </p> <p>4: By 5 August I have received NO FEEDBACK and I decided to phone. The Call Center Agent confirmed my details and informed me that there is NO contact details on my profile which I could not believe! I refused to speak to him because he did not listen to what I tried to explain. </p> <p>5: I phoned back and reached a Supervisor/ Manager. She said she will try find out and phone me back. She phones back saying I never gave contact details on my application which made me go back to my application and on Page 9 is ALL MY contact details they apparently did not have. </p> <p>6: She said they paid the dr the claim because I never put an instruction in my original email. Please see point 1. Then she said I should claim it back from the doctor which I REFUSE to do because it's almost 3 weeks back AND the balance due on the bottom was 0 PLUS I said in my email REFUND ME!! </p> <p>7: I was asked to send the Proof of Payment ( slip ) which I did and have not received any feedback yet. </p> <p>- I am so disappointed by the fact that my profile was incomplete nr 1</p> <p>- I am very sad with the fact that my email with instruction was not read properly, If unclear I was not contacted because they did not have details they missed. </p> <p>- I feel my honesty was questioned when they kept on trying every angle to make me the guilty one AFTER the supervisor saw all the emails I sent. </p> <p> </p>