MH
Malcolm H

1 reviews | Active since Dec 2013

08 May 2017, 16:24

*********** Staff & Disgusting Service with Newborn on the way

<p>I have been attempting to change my banking details from my entire Momentum portfolio since the end of Jan 2017. Ordinarily there are 5 separate debit orders for one product (which in itself is ridiculous), but now some have been changed to my new account while others haven't with NO functional feedback / confirmation system in place from Momentum regarding whether the debit order has been successful.</p> <p> </p> <p>To date I have been unsuccessful and now not only my credit score is damaged, but we are receiving ultimatums from Momentum regarding payment while my first-born child is due within the next week. </p> <p> </p> <p>Management at Momentum is "Busy" and will call me "within the next few hours" or "tomorrow morning sometime", however they expect payment within 24 hours of Momentum sending an email or my cover will be terminated. No call, no sms, no emails stating that there is an issue beforehand. Absolutely disgusting service and handling of clients.</p>

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Replies (1)
Momentum Health
Momentum Health's reply10 May 2017, 09:43
Official

We are currently investigating your query and feedback will be provided.

Kind regards

Janet Behari