UC
Ursula C
1 reviews | Active since Jun 2011
21 Apr 2021, 09:56
*********** Imbeciles in the Claims Department
Momentum Health claims department have to be THE most *********** imbeciles I have ever had the displeasure of dealing with. You get pre-authorisation on 23 March for a procedure on 24 March and they process the claim for the incorrect date and refuse payment. The bigger joke is that apparently you have a procedure the day PRIOR to your sedation. There are no words to explain the utter disbelief that clowns can be employed in a position where they are dealing with peoples finances!
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Replies (2)
Momentum Health's replyOfficial
22 Apr 2021, 13:07Good day Ursula
Please accept our apology for responding late to this enquiry, we will arrange for one of our consultants to contact you and assist.
Kind regards
Priscilla Moodley
Please accept our apology for responding late to this enquiry, we will arrange for one of our consultants to contact you and assist.
Kind regards
Priscilla Moodley
Momentum Health's reply22 Apr 2021, 13:07
Official
Good day Ursula
Please accept our apology for responding late to this enquiry, we will arrange for one of our consultants to contact you and assist.
Kind regards
Priscilla Moodley
Please accept our apology for responding late to this enquiry, we will arrange for one of our consultants to contact you and assist.
Kind regards
Priscilla Moodley
UC
Ursula C's updateReviewer Update
22 Apr 2021, 13:12Prisculla I really don't care for one of your consultants to contact me for assistance, I fail to understand why the claims can not simply be ACCURATELY processed the FIRST TIME around. Hire and train staff properly and then this would not be necessary!
UC
Ursula C's update22 Apr 2021, 13:12
Reviewer Update
Prisculla I really don't care for one of your consultants to contact me for assistance, I fail to understand why the claims can not simply be ACCURATELY processed the FIRST TIME around. Hire and train staff properly and then this would not be necessary!