*********** call centre staff

After retirement I received my new membership no etc and welcome pack but noticed that no money had gone out of my bank account. I could not get the call centre to rectify this after months of foning and sending mail's I demanded to know what was happening only to be told that my medical aid was now cancelled and back dated to 1/01/2017. The staff never get back to you and do not appear to know how to handle simple problems