Incompetence of Momentum Medical aid

Second review and comment in 10 days, this time round, the exact treatment, and protocols that were pre authorized and approved by momentum( after last week's bad review) was rejected again, first of 6 treatments was paid as it should, second treatment now the Reutevine was rejected by some idiot on grounds of drug interaction, but she received only Reutevine mixed into Saline to be given intravenouse. All this was approved along medical protocol and ICD 10 and Nappy codes. How *********** are people at momentum. Unbelievable, if there is a authorisation on the system it gets paid, done. I have never dealt with an *********** company like this. Will one have an issue every single time ?...........