Incompetence!

<p>I am in so much pain, 28 weeks pregnant, not much you can do about it, but to see the physio.</p> <p>So I phone Momentum Health, the person tells me that I need a letter from my doctor referring me to a physio, then I need to send this letter to their pre-authorisation department, where they will, within 3 days, decide to pay for the treatment from the major scheme, or not.<br />So I get the letter, and send it through. Phone a little later, can't I just go for the treatment and claim it back should they decide to pay? No, because then the dates won't match up...<br />So today I phone, to hear that the customer care people gave me the wrong information, and Momentum won't pay for physiotherapy unless it is in-hospital or paid from savings.<br /><br />Thank you very much for letting a fairly happy client of yours walk in severe pain, due to your incompetence!</p>