: If This Is the Service BEFORE Joining Momentum Health, What Happens After?

I have been trying to engage Momentum Health as a prospective new client, and I am genuinely shocked by the level of service I have experienced before I have even managed to sign up.

On Friday, I called Momentum Health at approximately 16:45 and was told that the consultants were already knocking off for the day. Needless to say, I did not manage to speak to anyone who could assist me.

Today, Monday 14 September, I tried again. I initially held on for more than seven minutes simply waiting to speak to someone. I later called again and eventually spoke to a consultant named Judy. She advised that she would arrange a “warm transfer” so that I could be assisted. I provided my details and waited.

Guess what? No call came. No follow-up. Nothing.

This is someone actively trying to become a Momentum Health client. If this is the level of effort and service afforded to a prospective customer who is literally trying to bring new business to Momentum, what confidence am I supposed to have in the service I will receive once you already have my monthly premiums?

I am honestly terrified at the thought of entrusting my family’s healthcare cover to a company that I cannot even get hold of when I am trying to join. Medical aid is not a trivial service — when people need assistance, it can involve their health, their children and urgent medical treatment. Reliability and accessibility matter.

What makes this even more frustrating is that I shouldn’t have to repeatedly chase a company to give it my business.

Shame on you, Momentum. I was seriously considering moving my family’s medical aid to you, but this experience has left me questioning that decision entirely. Unless someone can demonstrate that this is not indicative of the service I should expect as a member, I will simply have to take my business elsewhere.