I want the ceo of the company to contact me

I am writing this behalf of my sister in law just because she is in so much pain to do it herself. Jade was suppose to go for a operation at 07h00 2015/06/05. She was told on 2015/06/04 that she needs to submit all the relevant documentation which she did at 10am and was told by Sashka that she will receive feedback with the authorization number before close of business which she did not. we had to phone at 16:45 trying to get a hold of sashka but they advised us that she had went home already. We were speaking to a guy named Sam and asked him can we speak to a manager he advised that we cant speak to a manager because there were no managers there. We then asked Sam to provide us with any managers number or email address witch he did not want to do. When taking up the contract they did not advise Jade that she would have to fight like this to have an operation for an illness that could possibly take her life, but when it comes to taking their money there is no problems. Jade missed her operation today due to the lake competency of staff, and is still trying to fight to get feedback from anyone just so she can go for the operation and be relieved of the pain she is in.