I WANT MY MONEY

I am so livid am shaking. On the 5th of October 2023, I put through 2 claims which I made cash. Only amount was paid. I've called numerous times given different reference numbers, hell some agents even hung up on me because they couldn't answer my questions. The lack of compassion and empathy your agents have is disgusting. My question is why was one claim paid and the other not. I've been taken from pillar to post, being given the same response that my claim needs to be captured in order for it to be paid. Spoke to Ayanda on Monday who promised that my request will be prioritized and that Wednesday I should get an update on when it would be paid. I called on Wednesday I was assisted by Sanelisiwe who then tried her best to assist on following up with the request that was done by Ayanda. She then confirmed on Thursday that my claim has be len captured and will be paid by 3pm on Thursday afternoon if not it should reflect in my account Friday morning. Guess what it's Friday afternoon, I called and was told by Boitumelo that the finance admin Narvin is not in meaning that my claim won't be paid. What shocks is that such a big company only has 1 person who authorizes payments, like what on earth is that? I've requested to speak to any manager and not even 1 has bothered to call me or even take my call. What's sad is that I could even hear in Sanelisiwe's voice that the poor lady has really exhausted her efforts. ALL I WANT IS MY MONEY!!!