I wanna cancel my medical insurance with momentum,they are the worst insurance I've ever worked with.

Item: Momentum Health
Rating: 1
Author: Dikeledi Q

What a poor customer service I've been call momentum with regards my refund for about 11 days with no feedback from them. I'm so angry because I had to R1100 upfront to the specialist and now I must suffer before getting my refund, each and every month momentum deducts it premium but now they can't refund the money. I've used more than R100 airtime from calling them.

Helpful (0)

Replies (3)

Momentum Health's replyOfficial

30 Aug 2021, 07:37

Dear Dikeledi Qhu

Thank you for bringing this to our attention. We will contact you shortly to assist.

Kind regards

Roger Naidoo

Momentum Health's reply30 Aug 2021, 07:37

Official

Dear Dikeledi Qhu

Thank you for bringing this to our attention. We will contact you shortly to assist.

Kind regards

Roger Naidoo

Momentum Health's replyOfficial

30 Aug 2021, 13:37

Dear Dikeledi

I tried to contact you, to no avail. Your request for the refund has been escalated to the the relevant team for assistance. Kindly advise on a convenient time to call you.

Regards

Roger

Momentum Health's reply30 Aug 2021, 13:37

Official

Momentum Health's replyOfficial

01 Sept 2021, 10:05

Dear Dikeledi

I can confirm the refund has been paid to you. I have emailed you a copy of the EFT payment for your reference.

Regards

Roger

Momentum Health's reply01 Sept 2021, 10:05

Official

Dear Dikeledi

I can confirm the refund has been paid to you. I have emailed you a copy of the EFT payment for your reference.

Regards

Roger