I just need help and answers

Dear Momentum,

I am tired of coming down this road but you don't respond any other way and I am getting frustrated now.

Firstly, my child was born on the twenty sixth of May. Your team tell me I get thirty days free for her. Fantastic I am delighted. I get her start date its the First of May and then end of June you still double debit order me for her. I am so confused? Do I get thirty days free or not? you cannot count the days she was not even born yet, thats a bit pathetic. that means people who have babies in the beginning of the month will benefit over people like me who had my child towards the end of the month.

Secondly, you assisted me to register for the maternity programe, great. I emailed your team documentation as instructed to pay back the money I had to pay out of my own pocket (you supposed to pay up to 200% from major benefit) for the gynae, that was 2 months ago AND I am STILL waiting for someone to answer me. My emails now go unanswered and no one follows the thread, its a new reply every time as if its a brand new query.

Thirdly, on the maternity programme I am supposed to get 12 gyne visits of which I assumed the postpartum visit which is still related to maternity as she has to check I am fine health wise after giving birth, also came out of my own pocket.

Can you get it together please and can someone contact me urgently to sort this out. I am tired of chasing your team for answers and waiting so long for someone to come back to me with useless information and not understanding the situation at all.