I am embarrassed to have this division as part of the company I work for...total disgrace!!!!

<p>I submitted a claim on the 5 May 2017.I was advised that this will take 4 to five days to process.Four days later I followed up on the claim and I was told that it was with fund admin and they did not have a timeline as to when the claim will be finalised.So alomost everyday thereafter I had to follow up with the call centre. I mentioned it to them on numerous occassions that this amount must be paid to my personal bank account .On the 26th of May I finally received confirmation that the payment wil be made that day . On Monday the 28th of May I called in ( as usual ) and queried why the funds had not yet reached my account , I was told that the funds will reflect within the next 2 days. Wednesday the 31st March I followed up again only to find out that they incorrectly paid the GP instead of paying me.To add pain to injury I am then told that they will need to undergo the process all over again . I insisted on speaking to a manager but none availed themselves. All calls are recorded and I would therefor plead that you make reference to each and everyone of them and tell me if this is the kind of "Executice Service"you pride yourselves in . I am soooo frustrated as an empolyee ,how much worse for external clients ?????</p> <p> </p> <p>The initial reference is ********** 97 and the latest is ********** 05.</p>