horrifying client service

Sad to have to be the one who has to write a negative review because I feel an agent was just being plain lazy. I work for the same company and I very sure that this is not the client service we strive for.

My claim got rejected because my surname didn't match what the supplier , I requested the Agent Adrian Nundoo was requested to send me a supplier banking details which he told me to request straight from the supplier. I found this strange because surely had there not been a mishap with my surname (dont ask me who didnt update their records) they would have settled the account. So assuming they were going to settle which bank account and reference number would they have used. Thats all I was asking for but I never got a responde. Such a shame that people like this are allowed to service our client and give a good company bad reputation.