Horrible service with my feedback

I have been waiting for my refund for a specialist visit, all of my documents were submitted on the 22/07/2021 and I had received confirmation that my documents were received.

Was told last week that the funds would be in my account by the end of the week by 2 ladies at the Call centre . I called in again on Monday to follow up and I was told that that I would be called back by close of business and still no call. I am always sent from pillar to post whenever I need to get a refund. I am at a point where I’m starting to warn my family and friends against taking up policies with momentum.

Your service is terrible